WEB CONFERENCing

FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

 • What is web conferencing?

 • What is Adobe Connect?

 • What would I use Adobe Connect for?

 • What do I need to use Adobe Connect?

 • Who can use Adobe Connect?

 • If I have questions, who do I contact for technical support?

 • What is the web address for Adobe Connect? How do I access Adobe Connect?

 • Does Adobe Connect interface with Blackboard?

SYSTEM REQUIREMENTS

General:

 • What do I need to do to get Adobe Connect working on my computer?

 • Do I need any computer skills to use Adobe Connect?

 • What kind of Internet Connection do I need? Does wireless connection work?

Account:

 • Do I need an account to use Adobe Connect? How do I set up an account?

Software:

 • What software do I need to use Adobe Connect?

 • Does Adobe Connect work with different web browsers?

Hardware:

 • Do I need a headset and/or webcam?

 • What kind of webcam should I use? Can I use the camera that is on my laptop?

 • I don't have a webcam, can I still participate in a meeting with a microphone?

 • Can I use a Mac computer?  Linux? (Mozilla 1.2+)

WEB CONFERENCE MEETING

General:

 • How many participants can join a meeting session?

 • Are there any restrictions on who can attend a meeting?

 • Can I record a meeting?

 • What is a "pod"? What does each pod do?

 • Can I share my desktop with other people?

 • What kind of files can I share?

 • Can I share an Office 2007 document?

 • What communication and collaboration tools does Adobe Connect provide?

 • How do I upload files to an Adobe Connect meeting?

Set up and host a meeting:

 • How do I set up and run a meeting?

 • What are participant rights by role?

 • How do I invite meeting guests?

 • What should I consider when scheduling a meeting?

 • How do I add/remove pods?

 • How do I allow/deny other people access to pods?

 • How do I make all participants have presenter roles without changing each role separately?

 • What are the different layouts that Adobe Connect offers?

 • What is Preparing Mode?

Participate in a meeting

 • What do I need to participate?

 • How can I find the meeting?

Presenting in the meeting

 • What do I need to present?

 • What kind of file can I present in Adobe Connect?

 • What presentation tools does Adobe Connect provide?

 • What is Adobe Presenter and how do I use it

TROUBLESHOOTING

 • How do I get my built-in iSight camera working in Adobe Connect?

 • Others cannot hear me, what should I do?

 • I cannot hear anybody, what should I do?

 • I have no video or sound, what should I do?

 • I cannot get into my meetings, what should I do?

 • My meeting participants cannot get into the meeting, how can I give them access?

 • The video or audio quality is very poor, what can I do to improve it